Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, you receive the wrong item or delivery has been unsuccesful, so that we can evaluate the issue and make it right. You can contact us at hello@peichinstable.co.uk

Damages and defective items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or defective, so that we can evaluate the issue and make it right.

Wrong order
If you receive different items than expected, contact us so we can look to retrieve the wrong order and replace it with the right one.

Non-delivery of items
If you receive a notification of attempted delivery or items are not delivered, please contact us and allow up to 10 days for resolution as it is the time required to raise a claim with some of our contracted delivery services. This time also allows the delivery service to re-attempt delivery.

Refunds
In the cases above where a refund is due, we will proceed with a refund on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@peichinstable.co.uk.